1. What products do you sell?
InStockX offers a curated selection of fashion apparel, footwear, and related accessories. We focus on providing stylish, practical, and trend-conscious products for everyday wear.
2. Where do you ship from?
Our products are shipped from our partner warehouses. Shipping locations may vary depending on product availability.
3. How long does shipping take?
Order processing usually takes 1–3 business days.
Estimated delivery time is 7–15 business days, depending on your location and local carrier services.
4. Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping availability may vary by destination.
5. How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with tracking information (if available).
6. What payment methods do you accept?
We accept secure payments via PayPal, Credit Cards, and Debit Cards.
All transactions are processed through trusted third-party payment providers.
7. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. We will do our best to assist before the order is shipped, but changes cannot be guaranteed once processing has begun.
8. What is your return and exchange policy?
We accept returns or exchanges within 30 days of receiving your order, provided the items are unused, unworn, and in original condition.
Please refer to our Exchanges and Returns Policy for detailed instructions.
9. Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error, such as a damaged or incorrect item.
10. What should I do if my item arrives damaged or incorrect?
Please contact our customer support team within 48 hours of delivery and provide clear photos of the issue. We will assist you promptly.
11. Will I be charged customs fees?
Customs duties, taxes, or import fees (if applicable) are determined by your local authorities and are the responsibility of the customer.
12. Is my personal information secure?
Yes. We take data protection seriously and handle your personal information in accordance with our Privacy Policy.
13. How can I contact customer support?
You can reach us through the Contact Us page on instockx.top. We aim to respond to all inquiries as quickly as possible.